Shipping & Returns



Standard Shipping

Order Value Cost

Under £25


Over £25


All UK orders are sent via Royal Mail from our UK warehouse. Delivery estimate: 2-3 days from dispatch. Untracked

Express Shipping


Delivery Estimate: 48 hours from dispatch. Tracked

Shipping rates are valid for up to 8 packages. Please note that the suggested delivery estimates are a guide only and we are not responsible for any unforeseen delays in delivery by Royal Mail


We are excited you took the step to simplify your makeup removal with Face Halo. If for some reason you are not satisfied with the product, we would be more than happy to help you resolve any issues.


Returns are valid within 21 days of purchase. Return shipping charges are to be paid for by the customer. Any discounts received on your original purchase will be recalculated when the return is processed. Refunds exclude any shipping charges incurred.

Return Process

To return an item, please email Customer Service:

Please be sure to include the following information:
- Customer name and date of purchase
- Reason for return
- Order Number

Upon receipt of your request, we will send you an authorisation number and instructions on where/how to return the item(s).